We are open and dispatching orders with strict measures in place. Our warehouse team are working daily to ensure your orders are sent to you. Our customer service team are available and operating from home to respond to all your queries by email and telephone.
As you can imagine the demand for the services from our couriers has increased exponentially and we know the amazing team at APC and UPS are doing everything they can to get your orders to you on-time so please also allow extra time for our couriers to deliver your package
New stock deliveries are still arriving daily allowing us to be well stocked on all of our products.
Here at Nasty Juice Europe, we want to assure you that we are committed to maintaining business operations as usual. Our leadership and management teams are focused on this objective, while also ensuring the safety and well-being of our team members and customers. Our thoughts go out to anyone impacted by COVID-19.
WILL MY DELIVERY BE AFFECTED?
APC and UPS are still operating as usual. The couriers that we use are implementing contactless deliveries so there have been changes to signed for delivery.
If you are not at home you will be left a card with instructions on how to arrange re-delivery. You will no longer be asked to physically sign for the parcel, but you will be asked for your name which the delivery person will enter into the handheld device on your behalf.
SHOULD I BE WORRIED ABOUT CATCHING THE VIRUS FROM A PARCEL?
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the virus.
Summary of additional steps we have taken to minimise the risk of spreading the virus:
• All office based staff are working from home to minimise staff travel and ensure we have a backup team that’s isolated from our warehouse operation.
• Hand sanitisers, masks and gloves are available throughout our facility and we operate an open door policy (where possible) so contact with surfaces is minimised.
• All close person to person interactions are being kept to a minimum to reduce the risk of spreading the virus. Staff are advised to keep a 2m distance where possible
Staff are monitored regularly and asked to self-isolate if there are any signs of symptoms